Hospitality Skills Every Young Kenyan Needs — and How Tewa Training Centre Can Help You Master Them
- Tewa
- Aug 11
- 2 min read
The hospitality industry in Kenya is thriving, especially in tourism hubs like the Coast. From luxury beach resorts to bustling city hotels, opportunities for young people are everywhere. But to truly stand out, mastering essential hospitality skills is key.
At Tewa Training Centre in Kilifi, we specialize in preparing youth for success in this fast-paced sector. Our NITA-certified hospitality courses in Food Production, Food Service, and Housekeeping equip you with the technical know-how, people skills, and confidence to excel.
Why Hospitality Training in Kenya Matters
Hospitality is more than serving food or cleaning rooms — it’s about creating memorable guest experiences. Hospitality training in Kenya prepares you for roles in hotels, restaurants, catering companies, and even your own business.
In the diverse and international tourism scene of the Kenyan Coast, cultural sensitivity is a must. At Tewa, we combine classroom learning with hands-on training so you graduate ready to work — whether in Kilifi, Mombasa, Nairobi, or beyond.
1. Communication That Builds Trust
Strong communication is the heart of hospitality jobs in Kenya.
Verbal: Greet guests warmly, explain services clearly, and maintain polite language.
Non-Verbal: A genuine smile and open posture create instant connection.
Listening: Understand guests’ needs to provide personalized service.
Our trainees practice these skills through role-playing real hotel and restaurant scenarios common in coastal Kenya.
2. Customer Service & Problem-Solving
Great customer service turns first-time visitors into repeat guests.
Anticipate needs — offer menus promptly, recommend local attractions, or top up drinks.
Handle complaints with professionalism — stay calm, listen, apologize, and resolve quickly.
Build rapport — remember guests’ names and preferences.
Tewa graduates often credit this skill for their quick promotions in leading resorts.
3. Technical Hospitality Skills
Our NITA-certified hospitality courses give you industry-ready technical skills:
Food & Beverage: Hygiene, preparation, service, and presentation.
Hotel Booking Systems: Manage reservations like a pro.
Housekeeping: Professional room setup, cleaning, and maintenance.
4. Teamwork & Leadership
From a busy hotel kitchen to a large banquet hall, hospitality relies on teamwork.
Respect diverse ideas and collaborate with colleagues.
Step in to support others during peak hours.
Take initiative and guide junior staff confidently.
Your Career Path in Hospitality
Many hospitality leaders in Kenya started in entry-level positions — waitstaff, front desk, or housekeeping — and worked their way up.
Gain experience in different departments.
Advance with short courses or diplomas in hospitality management.
Network with professionals and potential employers.
Consider entrepreneurship — from guesthouses to catering services.
Start Your Hospitality Journey with Tewa
If you’re ready to join the growing community of skilled hospitality professionals in Kenya, Tewa Training Centre in Kilifi is here to guide you.
📅 Next intake is in September!
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